FAQs
Your Questions, Answered with Clarity and Confidence
Welcome to the ON Services Frequently Asked Questions page. This resource provides clear, detailed answers to frequently asked questions about our AV event production solutions, in-house venue partnerships, Studio by ON Services, scenic design, and national event support.
If you’re searching for ON Services FAQs, AV solutions, or event production expertise, you’ll find everything you need right here.
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Q1: What does ON Services specialize in?
General Services
Q2: What types of events does ON Services support?
Q3: What industries does ON Services serve?
Q4: Is ON Services familiar with my venue?
Q5: What makes ON Services different from other AV providers?
Q6: Can ON Services support brand activations and experiential marketing?
Q7: Does ON Services support association events?
Q8: Can ON Services support medical and scientific conferences?
Technical and Equipment
Q9: What kind of AV equipment does ON Services provide?
Q10: Can ON Services help me choose the right equipment?
Q11: Do you offer custom scenic design and fabrication?
Q12: What technology does ON Services use?
Q13: Can ON Services integrate with third-party platforms or content providers?
Q14: Does ON Services support interactive and immersive installations?
Q15: Can ON Services support complex builds and technical integrations?
Planning and Logistics
Q16: How far in advance should I book ON Services?
Q17: Can ON Services work with my venue’s AV team?
Q18: What happens if I need to cancel or reschedule?
Q19: Do you provide support for RFPs (Requests for Proposal)?
Q20: Can ON Services manage multi-city, international or touring events?
Q21: Can ON Services support sustainability-focused events?
Q22: How does ON Services ensure consistency across large-scale events?
Studio by ON Service
Q23: What is Studio by ON Services?
Q24: Who uses Studio?
Q25: Can Studio be customized for my brand?
Q26: Does Studio support virtual and hybrid events?
Q27: Can Studio help visualize my event before production?
Recent Productions & Partnerships
Q28: What did ON Services deliver for NFPA Conference & Expo 2025?
Q29: How long has ON Services partnered with NFPA?
Q30: Who is Greg Bates and what is his role?
Q31: What was ON Services’ role in AAFP FUTURE?
Q32: What did ON Services deliver for WSB G25?
Q33: How did Video West powered by ON Services support Zimmer Biomet’s trade show presence?
Q34: What role did Video West play in supporting PGA tournaments at Torrey Pines?
Q35: What was Video West’s involvement in the George Strait Tour?
Q36: How did Video West contribute to the 2025 Sturgis Concert Series?
Acquisitions and Expansion
Q37: What is the significance of ON Services acquiring CMI AV?
Q38: What does the acquisition of Video West bring to ON Services?
Q39: Will CMI AV and Video West retain their leadership?
Q40: How do these acquisitions benefit clients?
Q41: What regions are strengthened by these acquisitions?
Getting Started
Q1: What does ON Services specialize in?
• ON Services is a national leader in live event production, audiovisual solutions, and creative staging. Headquartered in Atlanta, Georgia and operating nationwide, we deliver powerful, large-scale brand experiences for corporate meetings, conferences, trade shows, and entertainment events.
• We are a trusted and preferred venue partner for in-house audiovisual services in hotels, resorts, conference centers, and convention venues. Our offerings include live streaming, AV equipment rental, an in-house creative design studio, and a dedicated creative design team specializing in maximizing audience engagement through visual storytelling and branded environments.
• With teams strategically located across the United States, ON Services combines local expertise with national scale to ensure consistent quality and responsive support. We are recognized for our leadership in event technology, incorporating advanced design workflows, animated content, and 3D scenic visualization to help clients bring their vision to life.
• ON Services is proud to be a well-known and trusted partner across the live event industry. We approach every project with compassion, understanding, and a commitment to excellence. Our teams are deeply familiar with venues nationwide, allowing us to anticipate needs and deliver seamless experiences. Whether responding to scalable RFPs or designing custom solutions, we bring state-of-the-art technology, creative insight, and a collaborative spirit to every engagement.
General Services
Q2: What types of events does ON Services support?
We provide AV production solutions for every audience experience—corporate planners, producers, association planners, trade show designers, entertainment and concert touring producers, virtual event organizers, and studio production teams. Our services scale to fit events of all sizes and formats.
Q3: What industries does ON Services serve?
We serve corporate enterprise, healthcare and pharmaceuticals, technology, education, associations and nonprofits, entertainment and media, and hospitality and tourism.
Q4: Is ON Services familiar with my venue?
Yes. Our teams have worked in hundreds of venues nationwide and understand the technical specifications, layouts, and logistics of leading hotels, resorts, and convention centers.
Q5: What makes ON Services different from other AV providers?
We combine decades of experience with a collaborative approach, in-house creative capabilities, and a commitment to delivering seamless, high-impact experiences. Our reputation is built on excellence, innovation, compassion, and trusted partnerships.
Q6: Can ON Services support brand activations and experiential marketing?
Yes. We specialize in immersive AV experiences for brand activations, product launches, and consumer engagement. For example, during the WNBA All-Star Fan Fest for Google Pixel at the Phoenix Convention Center, our team designed a 30'W x 7'H video wall and a kaleidoscope tunnel with mirrored surfaces and custom content, in collaboration with NRG Experiential, Robot Creative, and Google Pixel creatives.
Q7: Does ON Services support association events?
Absolutely. We have long-standing partnerships with associations such as the National Fire Protection Association (NFPA), supporting their annual Conference & Expo with full AV production, scenic design, and technical services.
Q8: Can ON Services support medical and scientific conferences?
Yes. We provide AV solutions for general sessions, breakout rooms, workshops, and poster presentations, including support for CME and hybrid formats.
Technical and Equipment
Q9: What kind of AV equipment does ON Services provide?
We offer audio systems, LED video walls, projection, lighting, scenic design, staging, and more. Our inventory supports everything from small meetings to arena-scale productions.
Q10: Can ON Services help me choose the right equipment?
Absolutely. We begin by assessing your event request, including any specifications or technical requirements. Our team evaluates the venue layout, audience size, event format, and production goals to determine the most effective AV solution. We tailor recommendations to ensure optimal sound, visuals, lighting, and staging, while also considering branding, scenic elements, and audience engagement strategies.
Q11: Do you offer custom scenic design and fabrication?
Yes. Our scenic design team creates branded environments and immersive spaces tailored to your event goals, including custom builds, modular staging, and integrated lighting.
Q12: What technology does ON Services use?
We use state-of-the-art AV systems, advanced lighting and projection tools, 3D scenic visualization, and digital content platforms to deliver flawless experiences.
Q13: Can ON Services integrate with third-party platforms or content providers?
Yes. We regularly collaborate with creative agencies, exhibit designers, and content developers to ensure seamless integration of media, branding, and interactive elements.
Q14: Does ON Services support interactive and immersive installations?
Yes. We design and deliver interactive environments using motion graphics, touchscreens, projection mapping, and immersive audio. These experiences are ideal for trade shows, activations, and themed environments.
Q15: Can ON Services support complex builds and technical integrations?
Yes. For example, at NPE "The Plastics Show", we partnered with RES Exhibit Services and The Virtual Wild to create an L-shaped video wall integrated into Husky Technologies’ recycling machine, along with a circular theater featuring curved LED screens, dynamic lighting, and immersive sound.
Planning and Logistics
Q16: How far in advance should I book ON Services?
If possible, we recommend partnering prior to your booking of the venue. We can help you save time and budget. Time is our ally. Booking in advance for full-scale productions allows for thorough planning, venue walkthroughs, and customized AV solutions. For smaller events or in-house AV, shorter lead times may be possible depending on availability and complexity. Please always check with your sales contact to confirm exact project timelines.
Q17: Can ON Services work with my venue’s AV team?
Yes. We collaborate with in-house teams or operate independently, depending on your preferences and venue requirements.
Q18: What happens if I need to cancel or reschedule?
We offer flexible terms based on notice period, project scope and contract terms. Please contact your ON Services representative for details.
Q19: Do you provide support for RFPs (Requests for Proposal)?
Yes. ON Services offers scalable RFP support, including detailed proposals, technical specifications, and creative concepts tailored to your event needs.
Q20: Can ON Services manage multi-city, international or touring events?
Yes. Our national footprint, international alliances and experienced teams allow us to support multi-location events and touring productions with consistency and precision.
Q21: Can ON Services support sustainability-focused events?
Yes. We are proud to support events like the Clean Energy Buyers Association Spring Summit at the Marriott Gaylord Rockies Resort and Convention Center in Denver, where we provided AV solutions for general sessions, breakout rooms, and networking events focused on advancing a carbon-free energy future.
Q22: How does ON Services ensure consistency across large-scale events?
We use standardized processes, dedicated project managers, and regional technical teams to ensure consistent quality, branding, and execution across all event locations.
Studio by ON Services
Q23: What is Studio by ON Services?
Studio is our in-house platform for scenic design, content creation, and visual storytelling. It supports live, hybrid, and virtual formats. Design. Price. Create.
Q24: Who uses Studio?
Studio is ideal for designers, meeting and event planners in healthcare, finance, associations, entertainment, and more—anyone looking to elevate their event’s visual impact.
Q25: Can Studio be customized for my brand?
Yes. Studio offers custom scenic builds, branded environments, and motion graphics tailored to your audience and message.
Q26: Does Studio support virtual and hybrid events?
Yes. Studio is designed to support virtual scenic environments, branded backdrops, and interactive content.
Q27: Can Studio help visualize my event before production?
Yes. Studio provides renderings, 3D models, and animated previews to help clients visualize their event environment before going live.
Recent Productions & Partnerships
Q28: What did ON Services deliver for NFPA Conference & Expo 2025?
We supported the General Session, Technical Keynote, and Technical Meeting at Mandalay Bay Resort and Casino in Las Vegas, with a 100-foot wide screen, flown PA package, Udon scenic package, and two-camera IMAG and recording. Educational sessions included AV support for 200–400 attendees per session.
Q29: How long has ON Services partnered with NFPA?
We’ve proudly supported NFPA for over 20 years. This longstanding collaboration is built on trust, innovation, and a shared commitment to safety.
Q30: Who is Greg Bates and what is his role?
Greg Bates, Sales and Account Manager for former CMI AV (now ON Services), has been a key connection in supporting NFPA throughout this two-decade journey.
Q31: What was ON Services’ role in AAFP FUTURE?
We transformed a render into a fully realized experience at the Kansas City Convention Center for the American Academy of Family Physicians FUTURE Conference. Precision, creativity, and collaboration made this transformation possible.
Q32: What did ON Services deliver for WSB G25?
We supported World System Builder’s G25 event at Golden 1 Center Arena in Sacramento, a powerhouse gathering of 15,000 attendees. From immersive AV experiences to seamless production, we helped bring this unforgettable weekend to life.
Q33: How did Video West powered by ON Services support Zimmer Biomet’s trade show presence?
Video West transformed Zimmer Biomet’s trade show booth into an immersive brand experience. The team integrated LED walls, dynamic lighting, and SEG backdrops. In collaboration with Hamilton Exhibits and Lightswitch, they developed custom renders and technical drawings using Aluvision frames and tiles to deliver a sleek, modern design aligned with the client’s vision.
Q34: What role did Video West play in supporting PGA tournaments at Torrey Pines?
Video West provided AV production support for the Farmers Insurance Open and Genesis Invitational PGA tournaments. Services included audio, lighting, and video across the golf course, a custom-built meeting space for the Agronomy team, and media support in the press center. A branded TV channel was created and distributed via a custom cable network to hospitality monitors throughout the venue.
Q35: What was Video West’s involvement in the George Strait Tour?
Video West, a specialist in concert touring and live music production, proudly supported the George Strait Tour with full technical production and touring support. In 2024, George Strait made history by setting the record for the largest ticketed concert in U.S. history. As the King of Country returned to the stage in 2025, Video West was honored to help bring his legendary performances to life once again—delivering precision staging, immersive lighting, and flawless audio for another unforgettable tour.
Q36: How did Video West contribute to the 2025 Sturgis Concert Series?
Video West provided high-quality lighting, sound, and technical production for the annual Sturgis Concert Series in partnership with the Buffalo Chip Saloon. Celebrating the 85th Sturgis Rally, the team supported performances by ZZ Top, Nickelback, Jason Aldean, Five Finger Death Punch, Stone Temple Pilots, Marilyn Manson, KISS’ Gene Simmons, Buckcherry, Saliva, and more—bringing legendary acts to life on the Wolfman Jack Stage.
Acquisitions and Expansion
Q37: What is the significance of ON Services acquiring CMI AV?
The acquisition of CMI AV in Rochester, New York expanded our regional presence and strengthened our association event capabilities.
Q38: What does the acquisition of Video West bring to ON Services?
Video West, based in Phoenix, Arizona, adds concert touring production, creative staging, and arena-scale capabilities to our portfolio.
Q39: Will CMI AV and Video West retain their leadership?
Yes. ON Services values continuity and retained key leaders to ensure ongoing client success and trusted relationships.
Q40: How do these acquisitions benefit clients?
Clients gain access to expanded resources, technical expertise, and a truly national footprint for seamless event execution.
Q41: What regions are strengthened by these acquisitions?
The Northeast (via CMI AV) and Southwest/West Coast (via Video West) now have enhanced ON Services coverage and capabilities.
Getting Started
Q42: How can I get started with ON Services?
You can request a quote, submit an RFP, or contact us directly through our website. Our team is ready to collaborate and bring your next event to life.